nustat Frequently Asked Questions

nustat follows PAGCOR-mandated KYC (Know Your Customer) requirements. You will need to submit one valid government-issued photo ID — such as a Philippine passport, SSS UMID, PhilSys National ID, driver's license, or PRC card — along with a selfie holding the ID. Address verification may also be requested for higher withdrawal tiers. Verification is typically completed within 24 hours.

On the nustat login page, click "Forgot Password" and enter the email address linked to your account. nustat will send a password reset link to that email within a few minutes. Check your spam folder if it does not arrive. Once you click the link, you can set a new password. If you no longer have access to your registered email, contact nustat's 24/7 live chat support for identity-verified account recovery.

No. nustat strictly enforces a one-account-per-player policy in accordance with PAGCOR regulations. Creating duplicate accounts is a violation of nustat's Terms and Conditions and may result in permanent suspension of all associated accounts and forfeiture of any pending balances. If you believe a duplicate account was created in error, contact nustat support immediately to resolve the issue.

To permanently close your nustat account, log in, go to Account Settings, and select "Close Account". Alternatively, contact nustat's live chat support to process a permanent closure request. Before closure, ensure you have withdrawn all remaining funds. nustat will process any outstanding balance to your verified withdrawal method before completing the closure. Note that permanent account closure is different from self-exclusion.

The minimum deposit on nustat is ₱100 for most payment methods including GCash and PayMaya. For bank transfers via BPI, BDO, or Metrobank, the minimum is ₱500. Cryptocurrency deposits (USDT TRC20) have a minimum equivalent to approximately ₱500. nustat does not charge any deposit fees — the full amount credited is available for play immediately after the transaction is confirmed.

GCash deposits on nustat are processed instantly in most cases — funds appear in your gaming wallet within seconds of a successful GCash transaction. During peak hours or if GCash's own servers experience delays, processing may take up to 5 minutes. If your deposit has not reflected after 15 minutes, contact nustat's live chat support with your GCash reference number for immediate assistance.

nustat processes GCash and PayMaya withdrawals within 1 to 3 hours during regular business hours. Most transactions are completed in under 30 minutes for verified accounts. Withdrawals requested late at night or during Philippine public holidays may take up to 12 hours. Bank transfers to BPI, BDO, and Metrobank typically settle within 1 to 3 banking days depending on the receiving bank's processing schedule.

nustat does not charge any platform-side withdrawal fees for standard transactions. However, some payment providers — particularly bank transfers — may apply their own nominal processing charges on the receiving end. GCash and PayMaya withdrawals from nustat are typically fee-free. For USDT TRC20 withdrawals, standard blockchain network fees (gas fees) apply and are deducted from the withdrawal amount.

The minimum withdrawal on nustat is ₱200 for e-wallets like GCash and PayMaya. For bank transfers (BPI, BDO, Metrobank), the minimum withdrawal is ₱500. Cryptocurrency withdrawals (USDT TRC20) have a minimum of approximately ₱1,000 equivalent. nustat recommends completing full KYC verification before requesting withdrawals to avoid any processing delays.

Yes. nustat accepts deposits via 7-Eleven Cliqq kiosks and Coins.ph, making it convenient for Filipino players who prefer over-the-counter cash top-ups or crypto-based e-wallets. Simply select your preferred payment method during the nustat deposit process, follow the on-screen instructions, and present or confirm the generated payment code. Credits typically reflect within 15 to 30 minutes of confirmed payment.

nustat features a wide library of slot games including popular titles from JILI Games, PG Soft, Pragmatic Play, and other leading providers. You will find everything from classic 3-reel fruit machines to modern video slots with bonus rounds, free spins, and progressive jackpots. nustat regularly adds new slot titles, so the game lobby is always refreshed with the latest releases popular among Filipino players.

Yes. nustat's live casino section features real-time table games streamed with live dealers — including Baccarat, Blackjack, Roulette, Dragon Tiger, Sic Bo, and various Poker variants. The live casino on nustat is powered by Evolution Gaming, Asia Gaming, and other certified live studio providers, offering multiple table limits to accommodate both casual Filipino players and high-stakes enthusiasts.

Absolutely. nustat is fully optimised for mobile browsers on both Android and iOS devices — no app download is required. Simply open nustat.pro in your smartphone's browser (Chrome, Safari, or similar) and the site automatically adapts to your screen size. The full game library, cashier, and account management features are accessible on mobile, making it easy to play from anywhere in the Philippines.

The RTP of each slot game on nustat varies by title and game provider. Most JILI and Pragmatic Play slots on nustat have RTPs ranging from 95% to 97%, which means for every ₱100 wagered on average, ₱95 to ₱97 is returned to players over time. nustat publishes RTP information within each game's paytable or info screen. All games are certified for fair play by independent testing laboratories.

Yes. nustat offers a welcome bonus for newly registered and first-depositing players. The exact bonus amount and structure may vary depending on current promotions — visit the nustat Promotions page after logging in to see the latest offer. Welcome bonuses on nustat typically include a deposit match and may include free spins on selected slot titles. All bonuses are subject to wagering requirements.

Wagering requirements (also called rollover or turnover) specify how many times you must wager your bonus amount before withdrawing any winnings derived from it. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Always read the full bonus terms on nustat before claiming any promotion.

Yes. nustat offers a tiered loyalty program where players earn points for every real-money wager placed across all game categories — slots, live casino, fishing games, bingo, and more. Accumulated points can be redeemed for bonus credits or cashback. Higher loyalty tiers unlock exclusive perks including faster withdrawal processing, dedicated account managers, higher limits, and special Philippine-themed promotions.

Yes. All nustat bonuses have an expiry date, which is stated in the specific promotion's terms and conditions. Typically, welcome bonuses must be claimed within 7 to 14 days of registration, and wagering requirements must be completed within 30 days of the bonus being credited. Unclaimed or expired bonuses are automatically removed from your nustat account without replacement.

Yes. nustat operates under the regulatory framework of PAGCOR (Philippine Amusement and Gaming Corporation), which is the government body responsible for licensing and overseeing online gaming platforms in the Philippines. Playing on a PAGCOR-regulated site like nustat ensures that your funds, personal data, and gameplay are protected under Philippine gaming law. License details are available on the nustat About Us page.

You must be at least 21 years old to register and play on nustat. This is a strict requirement under PAGCOR regulations applicable to all online gaming platforms in the Philippines. nustat verifies player age during the KYC process. Any account found to belong to a player under 21 will be immediately suspended and any funds will be returned to the verified payment source.

nustat offers several self-exclusion options accessible from your account's Responsible Gaming settings. You can choose a cool-off period of 24 hours to 30 days, or a full self-exclusion of 6 months, 1 year, or permanent. Once activated, your account is immediately suspended and all nustat marketing communications are stopped. Self-exclusion cannot be reversed before the period expires. You can also contact nustat's 24/7 live chat to activate self-exclusion on your behalf.

Yes. nustat provides daily, weekly, and monthly deposit limit controls directly within your account dashboard under Responsible Gaming settings. Setting a stricter limit takes effect immediately. If you choose to increase or remove a limit, nustat enforces a mandatory 72-hour review period before the change activates — giving you time to reconsider. These tools are designed to help Filipino players maintain healthy gaming habits.

nustat offers 24/7 customer support via live chat directly on the nustat.pro platform — this is the fastest way to reach the team for urgent account, payment, or technical issues. For non-urgent enquiries, you may also send an email to [email protected]. nustat's support team is staffed by agents familiar with the Filipino gaming context and can assist in both English and Filipino.