Player Protection

Responsible Gaming at nustat

nustat is committed to providing a safe, fair, and enjoyable gaming environment for every Filipino player. We believe that gambling should always be a form of entertainment — never a source of financial stress or personal harm. Our responsible gaming framework gives you the tools, information, and support you need to stay in control.

21+
Strictly 21 Years or Older In compliance with PAGCOR regulations, the nustat platform is accessible only to players aged 21 and above.

Built-In Controls for Every nustat Player

nustat integrates responsible gaming tools directly into your account dashboard. These features are available to all registered players at any time, free of charge.

Deposit Limits

Set daily, weekly, or monthly deposit caps on your nustat account. Once a limit is active, nustat will not allow deposits that exceed your chosen threshold until the limit period resets or you request a formal review.

Loss Limits

Define the maximum amount you are comfortable losing within a set period. nustat will automatically restrict further play once your loss limit is reached, helping you avoid chasing losses in the heat of the moment.

Session Time Limits

Configure maximum session durations on nustat to keep gaming within healthy boundaries. You will receive an in-platform notification when your session limit is approaching, giving you a clear reminder to take a break.

Reality Checks

Enable regular pop-up reminders that display your net gaming result and total time played during the current session. Reality checks on nustat are a simple but powerful way to maintain perspective while playing.

Cool-Off Period

Take a short break from nustat — from 24 hours up to 30 days — without permanently closing your account. During the cool-off period, you cannot deposit, wager, or access any real-money game on the nustat platform.

Self-Exclusion

If you need a longer break, nustat offers self-exclusion periods of 6 months, 1 year, or permanent exclusion. Self-exclusion is irreversible for its duration — nustat will not re-activate your account until the period expires (except permanent exclusions).

Setting Your Limits on nustat

All responsible gaming controls on nustat are accessible from your account settings dashboard. Applying a stricter limit takes effect immediately. Loosening or removing a limit requires a mandatory 72-hour cooling period before the change is active — this delay is intentional, giving you time to reconsider.

nustat support agents are also available 24/7 via live chat to assist you in setting or adjusting any responsible gaming control on your account.

 PAGCOR Player Protection

nustat operates under PAGCOR (Philippine Amusement and Gaming Corporation) regulation, which mandates responsible gaming standards for all licensed online gaming platforms in the Philippines. Our responsible gaming framework is designed to meet and exceed PAGCOR's player protection requirements.

Players who require additional support outside of nustat's platform tools are encouraged to reach out to PAGCOR's responsible gaming resources directly.

Daily Deposit Limit Caps the total amount you can deposit into nustat within any 24-hour period.
Instant
Weekly Deposit Limit Restricts total deposits over a rolling 7-day window on nustat.
Instant
Monthly Deposit Limit Sets your maximum nustat deposits for any calendar month.
Instant
Loss Limit (Daily / Weekly / Monthly) Stops play automatically once your net loss reaches the limit you set.
Instant
Session Duration Limit Logs you out of nustat once your active session exceeds your chosen time.
Instant
Cool-Off Period (24h–30 days) Temporarily suspends your nustat account without permanent closure.
Instant
Self-Exclusion (6 months / 1 year / Permanent) Full account suspension for an extended or permanent period.
Immediate & Irreversible

Warning Signs of Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise in yourself. nustat encourages all players to be honest with themselves about their gaming habits.

01

Spending more than you can afford: Depositing or wagering money earmarked for rent, groceries, bills, or family expenses is a serious warning sign that gambling is becoming harmful.

02

Chasing losses: Placing larger or more frequent bets to try to recover money you have already lost — instead of accepting the loss and stopping — is a core behaviour pattern in problem gambling.

03

Preoccupation with gambling: Constantly thinking about your next gaming session, replaying past bets, or planning how to get more funds to play with — even when you are at work, school, or with family.

04

Hiding your gambling: Lying to family members or friends about how much time or money you spend on gaming platforms is a strong indicator that you already sense a problem exists.

05

Gambling to cope with stress: Using nustat or any gaming platform as an escape from anxiety, depression, family conflict, or financial worry rather than for entertainment.

06

Borrowing money to gamble: Taking out loans, borrowing from friends and family in Manila, Cebu, Davao, or anywhere in the Philippines — specifically to fund gaming activity — is a critical warning sign requiring immediate action.

07

Failed attempts to cut back: Repeatedly trying and failing to reduce the frequency or amount of your gambling sessions, even when you are aware it is causing problems.

08

Neglecting responsibilities: Missing work deadlines, skipping family obligations, or withdrawing from social activities in Metro Manila or elsewhere because of time spent gaming online.

Are You Playing Responsibly?

Answering these questions honestly takes less than two minutes. If you find yourself agreeing with three or more of these statements, nustat strongly recommends reaching out to our support team or a professional counselling service.

There is no shame in asking for help. nustat's responsible gaming team is here for you — not to judge, but to support you in making the right choices for yourself and your family.

I have gambled with money I could not afford to lose.

I have increased my wager amounts to try to win back losses.

I have felt anxious, irritable, or restless when I cannot gamble.

I have been dishonest with people close to me about my gambling activity.

I have borrowed money or sold belongings to fund my gaming sessions.

I have missed work, school, or family commitments because of gambling.

I have tried to stop or reduce my gambling but was unable to do so.

I use gambling primarily to escape stress, sadness, or personal problems.

 If you agreed with 3 or more statements above, please consider activating nustat's self-exclusion tool, contacting our 24/7 live chat support, or reaching out to a professional gambling counselling service in the Philippines.

How to Self-Exclude from nustat

nustat's self-exclusion process is straightforward and confidential. Once activated, your account is immediately suspended and all marketing communications from nustat are stopped. Here is how to activate self-exclusion:

1
Log In to Your nustat Account

Access your nustat account via nustat.pro using your registered email address and password. You must be logged in to access the responsible gaming tools dashboard.

2
Navigate to Responsible Gaming Settings

Go to your account profile menu and select "Responsible Gaming". All player protection tools — including deposit limits, cool-off, and self-exclusion — are located in this section.

3
Select Self-Exclusion & Duration

Choose your preferred self-exclusion period: 6 months, 1 year, or permanent exclusion. Read the terms carefully — self-exclusion cannot be reversed before the period expires.

4
Confirm Your Request

nustat will ask you to confirm your decision. Once confirmed, your account is suspended immediately. You will receive a confirmation via your registered email address.

5
Contact Support if Needed

If you are unable to access your account to activate self-exclusion, contact nustat's 24/7 live chat support team. Our agents can activate self-exclusion on your behalf after verifying your identity.

Help Is Always Available

If you or someone you know in the Philippines is struggling with problem gambling, professional help is available. nustat encourages players to reach out to the following support channels:

nustat Live Support

Our responsible gaming support team is available 24 hours a day, 7 days a week via the nustat platform live chat.

Available 24/7 on nustat.pro
PAGCOR

The Philippine Amusement and Gaming Corporation administers responsible gaming programmes for all licensed gaming operators in the Philippines.

pagcor.ph
NCMH Crisis Hotline

The National Center for Mental Health provides a 24/7 crisis hotline for Filipinos experiencing mental health or behavioural concerns.

1553 (toll-free)
Gamblers Anonymous PH

A peer-support fellowship for Filipinos affected by problem gambling, with meetings in Manila, Cebu, Davao, and other key cities.

Contact via nustat Support

 Email nustat Responsible Gaming

For non-urgent responsible gaming enquiries, you may also contact the nustat responsible gaming team directly by email. Our team aims to respond within 24 hours.

Email: [email protected]

Enjoy nustat — On Your Own Terms

nustat is designed to be a premium entertainment experience for Filipino players who are in full control of their gaming. Set your limits, play within your budget, and enjoy every session with confidence.

For players 21 years and older only  ·  Play Responsibly  ·  PAGCOR Regulated

Regulated by PAGCOR License details on About Us page

Support available 24/7 via live chat on the nustat platform.

Email: [email protected]